It's okay if you don't know what the Clutter folder is...

September 02, 2016 | Posted in:

Cloud, Application Development

Posted by Galen Franklyn

Clutter_Folders.jpgMicrosoft Office 365 (O365) comes with many handy and time-saving features. One of these features is known as the Clutter Folder. The Clutter folder is not your standard Junk folder and it should not be confused as such. So, what exactly is it and how does it work? 

So, what is the Clutter folder?

The Clutter folder is designed to make identifying certain emails easier without crowding the main Inbox. By sending what it determines to be messages of low priority to the 'folder,' you can then review the emails at your leisure and determine what to keep and what to get rid of. 

The Clutter folder should not be confused with the Junk folder which is simply designed to catch invalid emails that have bypassed your Spam filter. Many of the Junk folder contents will then be deleted or blocked by the recipient. 

How do I get the most ouf out of my Clutter folder?

The more you “train” O365 on how you want to use your Clutter folder, the more you will get out of IT. In the beginning, this could be a challenge since you haven’t yet trained this feature on how you want it to manage your incoming emails. "Training" O365 on how you'd like the Clutter folder to behave is as easy as clicking and dragging. 

In order to define what Clutter is and isn't, you can simply drag an email out of the Clutter folder and into the Inbox. When you perform this action, you are telling Outlook you don’t want to have this type of email sent to the Clutter Box next time. In the reverse direction, if you drag an email to the Clutter Box, you are telling Outlook you want to have similar emails sent to the Clutter Box the next time they’re sent to you. Voila!

Turning the Clutter Feature On or Off

The Clutter folder can be enabled or disabled through the O365 Portal. However, you are not able to manipulate these options from within your local Outlook interface. Instead, follow these instructions.

  1. Log into the O365 Portal here
  2. Click the Gear Symbol in the upper righthand corner of the home page.
  3. Select 'Mail' under “My app settings."
  4. Go to the mail section on left side and select 'Clutter.'
  5. To enable or to disable the Clutter feature, choose “Separate Items as Clutter” and do the following:
    1. Check the box to enable the Clutter feature.
    2. Uncheck the box to disable the Clutter feature.
  6. You can also choose whether or not you want to receive Clutter folder notifications.
  7. Click on the 'Save' button to complete the process. 

Keep in mind that any rules you have established for Outlook will always override the Clutter options on how mail is manipulated.

So, now you know what the Clutter folder is and how easy it is to have it work on your behalf. So, now what? Now, show your colleagues how to use it and they'll give you all the credit!

Do you want to learn more about Microsoft Office 365? If so, email info@syseng.com or call 888.624.6737.

gfranklyn.jpgGalen Franklyn is a member of the SE Help Desk and has been in the IT field for over 20 years. Galen has been with Systems Engineering since 2015.