At Systems Engineering, employees are our number one resource. Our success depends on our dedicated and skilled staff who share our values and contribute to our vision. The Systems Engineering Spotlight gives a brief but revealing look at one of our valuable members.
Systems Engineering: As an account manager, you work closely with our clients. How do you help them with their IT needs?
Brad: Systems Engineering Account Managers are responsible for the relationships with our clients. We need to have in-depth knowledge of not only the full range of our services and technologies, but also our clients’ businesses. This requires us to have a deep understanding of how companies do business in order to help them create a competitive advantage using technology.
For our clients, Account Managers are thought leaders for all things IT, developing strategic plans, multi-year budgets, and IT support plans. Systems Engineering Account Managers overall are "go-to's" for our clients and co-workers for intricate issues and service needs.
Systems Engineering: What does a typical day look like for you?
Brad: Every day is different and at the end of it, I find I have rarely spent my day how I anticipated. I meet with different clients on a daily basis in person or via phone, WebEx, or video conference. We prefer to establish an appropriate cadence for regular tactical and strategic planning meetings. I am a big fan of using technology not only to have more effective communication, but to buy back some of my day. If I can have a face-to-face appointment with a client using video, this saves travel time, enabling us to meet with them more frequently, and be more available in general. This does not replace in-person interactions, but rather complements them.
I also work with fellow employees to ensure that we are providing the best possible experience to our clients. We collaborate on the hand-off of new projects, solutions and proposal development, review of clients’ maintenance contracts, etc. A rewarding day for me is one where I have been able to meet with two to three clients and feel that I have advanced the ball on their organizational goals.
Systems Engineering: What are you up to when you’re not at work?
Brad: I grew up in southern Maine and have really developed a great appreciation for it since becoming a father to two boys. My wife, Jamie, and I live in Gorham where our kids attend elementary school. I live for my family and have had the time of my life introducing my kids to some of my passions which include downhill skiing, running, obstacle-course races, hiking, and watching football. For the last three years, I have been coaching all of their sports teams. In the summer, you’ll find us at my family’s camp almost every weekend. In the winter, we are in the mountains skiing, snow shoeing, or sledding. I am also no stranger to the local craft beer scene, which has come to have no season!
Articles by Brad Sprague