Do you need a phone solution that offers the flexibility to make and receive all business calls, without disruption or downgraded performance? The COVID-19 pandemic has left many companies with no choice but to instruct staff to work remotely or from home.As we settle into this new norm, the challenge for some organizations is the ability to maintain productivity and meet client needs with the tools they already have. For many, the solution can be found in their Cisco Unified Communications phone system.
If you’ve been in or around information technology (IT), you are most likely familiar with Unified Communications and Collaboration (UCC). If not, maybe you've heard of its subscription-based cloud-delivered model, unified communications-as-a-service (UCaaS). Gartner breaks UCC into six broad communication functions: