For many businesses today, the programs and applications used to increase productivity, reduce risk, and control costs are evolving faster than adoption strategies can occur. When this happens, productivity may decrease, while costs and risks may increase; the exact opposite of what they are trying to accomplish.
Updated June 2020
Beginning July 6, 2020, Systems Engineering will adopt a new help desk process to enhance customer service and respond to recent client feedback. We have been collecting customer responses since early January through a closed ticket customer satisfaction survey. This survey gives our customers the opportunity to provide positive, negative, or neutral feedback regarding our service, and any suggestions they may want to put forward.
Due to the COVID-19 pandemic, most school districts have moved to remote learning, leaving many disadvantaged families without means to stay connected and informed. Access to personal computers and internet service are critical for students to continue remote education. To respond to this unprecedented need in the community, Systems Engineering is stepping up our longtime partnership with PCs for Maine (now known as give IT. get IT.) Together, we have embarked on an ambitious plan to provide low-cost or no-cost laptops and desktops to disadvantaged families across the state of Maine.
Every morning we log on to our corporate email and begin the day sifting through a myriad of emails, most of which are equally important and needing action. Likely, you haven't even finished your first cup of coffee and not focused on the cybercriminal who is hoping you will respond to their highly sophisticated phishing email waiting in your Inbox. So how do you recognize and react to the myriad of fake emails coming at you multiple times a day?
A new detailed research report released from IntSights, a threat intelligence firm, reveals the cyber threat impact of COVID-19 to global business. It seems that a list of Zoom user credentials was found on the dark web.
Many companies have made the unprecedented decision to close their doors or keep essential staff in-house temporarily. Others have instructed the entire organization to work from home (WFH) due to the COVID-19 pandemic. Now, an entirely new set of pressures is pulling for your attention:
Do you need a phone solution that offers the flexibility to make and receive all business calls, without disruption or downgraded performance? The COVID-19 pandemic has left many companies with no choice but to instruct staff to work remotely or from home. As we settle into this new norm, the challenge for some organizations is the ability to maintain productivity and meet client needs with the tools they already have. For many, the solution can be found in their Cisco Unified Communications phone system.
The cybercriminals have small businesses in their crosshairs. Verizon's Data Breach Investigative Reports states phishing is the number one cause of data breaches and 43% of cyberattacks are targeted at small to medium-sized businesses (SMB.) The frequency of attacks is on the rise and in today's COVID-19 environment, cybercriminals see this as an advantage and are taking the opportunity to attack.
Like many of you, we are working remotely as a company following the declaration of the COVID-19 national emergency. As previously stated, Systems Engineering is well prepared to continue working and supporting our customers during this time. As expected, the morning began with higher than usual support request volume. Many customers began their work from home experiences for the first time, and we were able to get them up and working along with our regularly scheduled services.