Like many of you, we are working remotely as a company following the declaration of the COVID-19 national emergency. As previously stated, Systems Engineering is well prepared to continue working and supporting our customers during this time. As expected, the morning began with higher than usual support request volume. Many customers began their work from home experiences for the first time, and we were able to get them up and working along with our regularly scheduled services.  

With the heightened awareness around the Coronavirus (COVID-19), we would like to share how Systems Engineering has prepared to handle potential upcoming challenges, as well as how you should be thinking through your approach. Over the years, we have worked with a number of our clients to develop Business Continuity Plans, applying critical thinking to how they would handle a pandemic scenario. These organizations are generally going to be better prepared to handle the uncertain path ahead. 

05.01.20 UPDATE:  Beginning Thursday, May 21, 2020, Systems Engineering will be moving forward with our patching service changes. We initially scheduled these for March, but then delayed as we all adjusted to working from home due to the pandemic. Our patching service changes are in response to Microsoft's new way of servicing Windows, which you can read more about in this blog post.

Beginning Thursday, March 19, 2020 May 21, 2020, Systems Engineering will be enhancing our patching services. Before we communicate these enhancements, it's essential to understand the motivation behind them. Our patching service changes are in response to Microsoft's new way of servicing Windows known as Windows as a service.  

In 2016, Systems Engineering launched our first ever summer internship program, which has continued to grow and develop over the last four years. With unemployment levels for technology workers at record lows, and a steady increase in open tech positions, students have a unique opportunity with Systems Engineering to gain real-world experience through on-the-job training for a quick transition into full-time careers. Several of our past participants have chosen to take positions within Systems Engineering once they have completed formal studies, which is a testament to the strength of our program and the quality of candidates accepted into the summer internship.

You may recall from our previous blog post in October that Microsoft will replace the core terms of their customer agreement for all existing and new Microsoft customers after January 31, 2020. This new Microsoft Customer Agreement (MCA) is said to improve the purchase experience to better support all customers.

I am pleased to announce the recent promotions of two of our most influential employee-owners to our senior leadership team. These individuals have been an integral part of our company and culture since the day they arrived. They have repeatedly demonstrated what it means to be a good leader and a valued partner.

Yesterday Microsoft announced and delivered a fix for a serious vulnerability in Windows 10 cryptography function (CVE-2020-0601). The NSA had previously discovered and notified Microsoft to develop a solution. Microsoft also stated that they had seen no exploit of this vulnerability to date. The vulnerability would allow an attacker to disguise their malicious software as a valid and certified piece of code; thereby spoofing the Windows 10 PC or Windows Server 2019 into thinking it is legitimate code that can be trusted and therefore executed.