SE Help Desk is here to support the daily needs of our clients and it is no small task.  Our team services 121 businesses with approximately 3,850 (+/-) end-users.  Each day they work hard to deliver engineering excellence and superior customer service. To achieve this, they focus on providing a high level of service that delivers value in every interaction and results in a positive outcome for the client. To accomplish this outcome, we have outlined some of the SE Help Desk metrics that demonstrate their commitment to improving the end-user experience.

It is reported that around 269 billion emails are sent worldwide each day with 150(+/-) of those being delivered straight to each of your employee's Inboxes. According to Symantec’s 2017 Internet Security Threat Report, one in 131 emails contains malware. This means that on a daily basis every one of your employees is faced with emails that threaten the security of your organization’s data.

This summer, Systems Engineering (SE) is undergoing its first official internship program opened to graduates, or soon-to-be graduates of Southern Maine Community College (SMCC), with technology-focused degrees.  These technical candidates chose to join SE to get a flavor of what it’s like to work in a technical environment as well as for professional growth and development.