When calling in for IT help desk support, there are some days you may be faced with waiting on hold. Instead of holding, what if you could use that time to be productive?  At Systems Engineering, we recognize your time is valuable. Our latest enhancement offers you the choice to save your place in line, giving you some time back in your day. This provides you with  flexibility when calling help desk during peak times.

One of the most important documents your organization can create is a Business Continuity Plan (BCP). This plan is a comprehensive review of how your organization will continue to operate when responding to unplanned disasters that impact business processes, applications, and IT infrastructure. We are all familiar with the burdens that the COVID-19 pandemic placed on businesses throughout the world. Companies that had a BCP in place were much better positioned to transition to a remote work scenario than those without. The level of response this pandemic required highlighted the importance of business continuity planning and raised some unforeseeable questions that all companies should now ask themselves.

Every year, business leaders sit down to create annual IT budgets to define how much their organization will spend on technology in the coming year. As technology now permeates almost all aspects of our businesses, your IT budget should be approached strategically to allocate and spend IT dollars on investments that drive the most business value.

Office 2010 will reach end-of-support on October 13, 2020. After this date, Microsoft will no longer provide technical support, bug fixes, or security updates for Office 2010. You will be able to continue using this version of Office, but by upgrading before any product falls out of support your business minimizes risks, including reducing exposure to security threats, remaining in compliance, and continuing to receive the latest product updates and support.

Business networks are changing rapidly. Mobility, the cloud, and the Internet of Things (IoT) are giving organizations across the globe the opportunity to reevaluate efficiencies and security. Software Defined Wide Area Networks, or SD-WAN, is answering the call. This concept provides greater flexibility to manage the ever-increasing need for bandwidth as organizations look to securely connect remote offices, cloud applications, and cloud servers.

Current events have forced many businesses into quickly enabling staff to work from anywhere at any time. Desktops were replaced by laptops that could be taken home, staff using personal devices to access company data, and quick adoption of cloud and mobile apps. The ability to keep your business running took precedence over strategic planning, and now is the time to enable your remote workforce to be productive and secure. This  mobile workforce evolution comes with many benefits, but if it’s not approached with careful thought and planning, it can also come with a unacceptable level of risk.

An ancient proverb says, "If you have a problem that can be fixed, then there is no use in worrying. If you have a problem that cannot be fixed, then there is no use in worrying." It's safe to assume that these ancient writers never faced executing an IT project. Risks associated with complex technology projects can keep business leaders up at night.