SE Help Desk is here to support the daily needs of our clients and it is no small task.  Our team services 121 businesses with approximately 3,850 (+/-) end-users.  Each day they work hard to deliver engineering excellence and superior customer service. To achieve this, they focus on providing a high level of service that delivers value in every interaction and results in a positive outcome for the client. To accomplish this outcome, we have outlined some of the SE Help Desk metrics that demonstrate their commitment to improving the end-user experience.

Systems Engineering (SE) announced today that it has achieved Microsoft Gold Competency for Cloud Solutions, specifically for small and midmarket-sized businesses. The certification demonstrates the company’s expertise in deploying innovative, cloud-based solutions using the Microsoft Azure platform and Microsoft Office 365. Systems Engineering has been a Microsoft Partner since 2003. Attaining Gold Competency is the highest certification level a Microsoft Partner can receive in a specific technology area.

On Friday, October 27, Systems Engineering's (SE) President, Matt McGrath, and Director of Engineering, John Sterling, presented University of Southern Maine (USM) student, Brennan Harvey,  with the Systems Engineering Scholarship. Brennan is currently a Junior at USM majoring in Computer Science. 

It is reported that around 269 billion emails are sent worldwide each day with 150(+/-) of those being delivered straight to each of your employee's Inboxes. According to Symantec’s 2017 Internet Security Threat Report, one in 131 emails contains malware. This means that on a daily basis every one of your employees is faced with emails that threaten the security of your organization’s data.

This blog post will review the systematic approach to trace back to the beginning of an issue or problem when quality breaks down within your IT environment. This process is known as a Root Cause Analysis, or RCA, and is an approach used to figure out how, where, and why an issued occurred. The best RCA will also answer the question of how to prevent the issue in the future.

Remember when Kodak held a dominant position in the photographic film? Maybe not, because in the late 1990s, photographic film sales had declined, and Kodak's slow transition to the digital camera in the early 2000s was a little too late. The problem was, they could not see beyond the traditional benchmarks, like picture quality. They needed to understand

According to the U.S. Department of Labor, 65% of future jobs have not been invented yet. What does that say about the work we are doing today and how we are doing it? What does that mean for the future?