SE Help Desk is here to support the daily needs of our clients and it is no small task.  Our team services 121 businesses with approximately 3,850 (+/-) end-users.  Each day they work hard to deliver engineering excellence and superior customer service. To achieve this, they focus on providing a high level of service that delivers value in every interaction and results in a positive outcome for the client. To accomplish this outcome, we have outlined some of the SE Help Desk metrics that demonstrate their commitment to improving the end-user experience.

It is reported that around 269 billion emails are sent worldwide each day with 150(+/-) of those being delivered straight to each of your employee's Inboxes. According to Symantec’s 2017 Internet Security Threat Report, one in 131 emails contains malware. This means that on a daily basis every one of your employees is faced with emails that threaten the security of your organization’s data.

This blog post will review the systematic approach to trace back to the beginning of an issue or problem when quality breaks down within your IT environment. This process is known as a Root Cause Analysis, or RCA, and is an approach used to figure out how, where, and why an issued occurred. The best RCA will also answer the question of how to prevent the issue in the future.

Many don't know that Systems Engineering (SE) has a long-standing, successful, and growing Software Services Group (SSG). This cohesive and seasoned team has been the “secret” ingredient to the success of many of our clients’ initiatives throughout the years. In fact, let's take the time to explore what it is they do. 

Cybersecurity Protection Service Addresses Growing Need for Businesses to Prioritize and Create Effective Security Policies and Business Continuity Plans

Microsoft's Windows 10 made its debut in July 2015, six years after Windows 7.  During this time, Microsoft’s new security, convenience, and performance developments culminated into Windows 10.  Microsoft’s development continues, with the recent (August 2016) Anniversary Update to Windows 10 which delivers even more features. This is Microsoft’s operating system-as-a-service vision. Windows 10 delivers continual enhancements, cloud enablement, and new security.  It is the future platform and begs the question, should my organization upgrade?

Microsoft has once again added Systems Engineering (SE) to the FY17 Small Business (SMB) Managed Partner List (MPL). According to Microsoft, SE has demonstrated a continued focus on cloud solutions and modernizing today's SMB business environments.