This year, at the Microsoft Ignite Conference, the most highly attended workshops and sessions were overwhelmingly related to Modern Desktop and Microsoft Intune. To put this in perspective, I should mention that this event has approximately 30,000 attendees from all around the world. Every Modern Desktop or Intune-related session was at or near capacity, and the sessions were held in very large venues, as you can see in the photo below.

Over the past four decades, organizations of all sizes have seen a significant change in how they do business due to evolving technologies. And now, as we approach the end of the 2010's decade, the term “Digital Transformation" is abound and you might be asking, "Haven't we already done enough transforming?"

There are so many reasons small- to medium-sized business are moving to the cloud. There is the attractive CapEx vs. OpEx model, scalability which comes with elastic payment strategies, and flexibility. While those business benefits are some of the chief reasons businesses migrate to the cloud, many aren’t taking advantage of the full range of productivity capabilities that are available.

The New Year is a great time to revisit your technology strategy. IT Strategy is getting more and more important every year - whether you are a software company who makes a living with technology or someone running a law firm or other small business - technology should be making you better.  Far too often, however, we lose sight of our strategy dealing with the day-to-day bustle of running our business while keeping older systems running.  The New Year is a great time to step back and revisit the key components of your IT strategy.  Here are five strategic IT investments every company should be making in 2018:

SE Help Desk is here to support the daily needs of our clients and it is no small task.  Our team services 121 businesses with approximately 3,850 (+/-) end-users.  Each day they work hard to deliver engineering excellence and superior customer service. To achieve this, they focus on providing a high level of service that delivers value in every interaction and results in a positive outcome for the client. To accomplish this outcome, we have outlined some of the SE Help Desk metrics that demonstrate their commitment to improving the end-user experience.

It is reported that around 269 billion emails are sent worldwide each day with 150(+/-) of those being delivered straight to each of your employee's Inboxes. According to Symantec’s 2017 Internet Security Threat Report, one in 131 emails contains malware. This means that on a daily basis every one of your employees is faced with emails that threaten the security of your organization’s data.

This blog post will review the systematic approach to trace back to the beginning of an issue or problem when quality breaks down within your IT environment. This process is known as a Root Cause Analysis, or RCA, and is an approach used to figure out how, where, and why an issued occurred. The best RCA will also answer the question of how to prevent the issue in the future.